Privacy Policy

1. Introduction

This Privacy Policy explains how Moojo Chain Ltd ("we," "us," or "our") collects, uses, and protects your information when you use vpns.mymoojoassistant.com and the dealmkr.ai chatbot service.

2. Information We Collect

• Information you provide: Your answers and preferences when using the chatbot, and purchase confirmations if you claim discount offers.
• Negotiation interaction data: Your selections and interactions with our AI negotiation agents, including which agent you choose and negotiation outcomes.
• Discount claim information: Email address and purchase proof when claiming discount (processed securely and only for fulfillment purposes).
• Automatically collected data: Device type, browser, session identifiers, and usage analytics (via Google Analytics).

We do not collect sensitive personal data such as payment information, government IDs, or passwords. Any spending or loyalty data you may provide to negotiation agents is processed only for generating better offers and is not shared with VPN vendors.

3. How We Use Your Information and Legal Basis

We process your personal data for the following purposes and legal bases:

• Provide personalized VPN recommendations and AI-powered discount negotiations (Legal basis: Performance of contract/Legitimate interest)
• Process and fulfill discount claims for qualifying purchases (Legal basis: Performance of contract)
• Detect and prevent fraudulent discount claims (Legal basis: Legitimate interest)
• Improve chatbot and negotiation agent accuracy and functionality (Legal basis: Legitimate interest)
• Analytics and usage tracking (Legal basis: Consent - only with your explicit consent via cookie banner)
• Compliance with legal obligations (Legal basis: Legal obligation)
• Respond to your inquiries and support requests (Legal basis: Performance of contract/Legitimate interest)

For EU/UK users, we only process personal data where we have a valid legal basis. You can withdraw consent for analytics at any time through our cookie preference center.

4. Sharing of Information

• We do not sell your personal information.
• We do not share your negotiation data or spending patterns with VPN vendors.
• We may share aggregated, anonymized data with partners for performance reporting.
• Affiliate links may track clicks to VPN providers, but no personal data is shared without your consent.
• For discount fulfillment, we may share your email and purchase confirmation with our gift card fulfillment partners (Amazon, Uber, Walmart, etc.).
• Despite receiving affiliate commissions, our AI agents remain entirely unbiased and recommendations are based solely on objective data.

5. Cookies & Tracking

We use cookies and similar tracking technologies to improve the Service and provide analytics. We categorize cookies as follows:

• Necessary Cookies: Essential for website functionality, always active
• Analytics Cookies: Help us understand site usage (Google Analytics)
• Marketing Cookies: Used for advertising and personalization

You can manage your cookie preferences through our cookie consent banner or disable cookies in your browser, but some features may not work properly. We respect your choices and only process data based on your consent.

6. Your Rights Under GDPR and Other Privacy Laws

If you are located in the European Union, United Kingdom, or other regions with comprehensive privacy laws, you have the following rights:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure ('Right to be Forgotten'): Request deletion of your personal data
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data in a machine-readable format
• Right to Object: Object to processing based on legitimate interests or direct marketing
• Right to Withdraw Consent: Withdraw consent at any time (does not affect past processing)
• Right to Lodge a Complaint: File complaints with your local data protection authority

To exercise these rights, contact us at contact@moojo.id. We will respond within 30 days as required by law. Some rights may be limited by applicable law or our legitimate interests.

7. Data Retention and Security

We retain personal data only as long as necessary for the purposes outlined in this policy:

• Chat conversations: Stored for up to 12 months for service improvement
• Negotiation interactions: Retained for 12 months for service optimization
• Discount claim data: Retained for 3 years for accounting and fraud prevention purposes
• Purchase confirmations: Stored for 90 days after discount fulfillment
• Analytics data: Retained according to Google Analytics settings (14-26 months)
• Cookie preferences: Stored until you clear browser storage or withdraw consent
• Support inquiries: Retained for up to 3 years for customer service purposes

We implement appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. International Data Transfers

Your data may be transferred to and processed in countries outside your location, including the United States where our service providers are located. For EU users, we ensure appropriate safeguards are in place when transferring data outside the European Economic Area, including adequacy decisions or standard contractual clauses approved by the European Commission.

9. Children's Privacy

Our Service is not intended for children under 16 years of age (or the minimum age for consent in your jurisdiction). We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us to have it removed.

10. Data Controller Information

For the purposes of GDPR and other applicable data protection laws, the data controller is Moojo Chain Ltd, operator of the dealmkr.ai chatbot service, contactable at contact@moojo.id. If you have questions about how your personal data is processed or wish to exercise your rights, please contact us at the above email address.

11. Changes to This Policy

We may update this Privacy Policy at any time. For material changes affecting EU users, we will provide at least 30 days' notice before the changes take effect. Changes will be posted on this page with a revised "Effective Date."

12. Contact Us and Data Protection Officer

For questions about this Privacy Policy or to exercise your privacy rights, contact: contact@moojo.id. We will respond to requests within 30 days as required by applicable law.